If the customer is king then service is key. The world of labelling and coding is no exception, especially when identifying a service provider. One company is raising the bar on front. Pyrotec PackMark, a local company that was selected by Markem-Imaje as sole distributing partner recently, has built a reputation for world-class service and support in South Africa. As the sole provider of some of the best machines that Europe, UK and USA have to offer, Pyrotec offers a full line of continuous inkjet, thermal transfer, laser, hot-melt inkjet and print and apply labelling systems. Managing Director of Pyrotec, Rowan Beattie, says that it is the progressive customer support systems that Pyrotec offers that has cemented the company’s reputation for superior quality.
One call to Pyrotec’s 24/7 Cape based help desk, provides customers with access to multiple levels of expert support. Customers immediately interface with Pyrotec’s trained Markem-Imaje system field engineers. If needs be, the challenge is escalated to Markem-Imaje’s Indirect Distribution EMEA Technical Support based in Netherlands to provide customers with access to the creators. Yet another tier of support is provided at the highest level of expertise via the Global Distribution Support network which is provided by teams in France, Sweden, the UK and USA. “Not that customers are involved in this process. 40 years of experience has taught us to make it as easy for the client as possible, to deliver on our promises and to exceed expectation. It takes one phone call or email from a client for us to deliver a world of support,” concludes Beattie.
